14 South Road, Devonshire, Bermuda
Call: 441 234 7777
Email: demco@northrock.bm

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Welcome to Demco

Terms and Conditions

 

We welcome you to the Demco Florist website terms and conditions for your information and use. These terms and conditions apply to the use of this website at www.demco.bm. By accessing this website and/or placing your order, you agree to be bound by these terms and conditions.

Using our website indicates that you accept these terms regardless of whether or not you choose to register with us or order from us. If you do not accept our terms, please do not use this website.

Introduction

1. You will be able to access most areas of the website without registering your details with us. However certain areas of this website are only open to you if you register.

Ordering From Us

1. You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check you order and to correct any errors that may have occurred. We will send you an order acknowledgement, detailing the products you have ordered.
2. Our acceptance of your order takes place when we dispatch the order.
3. We may refuse to accept your order:
    a. Where goods are not available;
    b. Where we cannot obtain authorization for your payment;
    c. If there has been a pricing or product description error; or
    d. If you do not meet any eligibility criteria set out in our terms and conditions.

Important Delivery Information/Policy

It is your responsibility to ensure all delivery address/details for the recipient given are correct. Demco Florist cannot accept any responsibility or costs for non-delivery to the intended recipient or losses in such circumstances.

It is customary in Bermuda, to leave the delivery at a residence if no one is at home, provided he can find a shady/safe place to do so. Before doing so, our driver will make every attempt to contact the recipient using the telephone number provided by the sender, to inform them where the delivery has been placed.

Ensuring that the recipient is going to be at the delivery address, on the day of delivery, remains the responsibility of the sender. Demco Florist cannot accept responsibility or costs incurred in such circumstances of non-delivery.

For orders where a third party will accept the delivery on the recipient's behalf, for example, a hospital, airport, workplace, or any other such place, the acceptance of any person authorized to on behalf of the organization, shall be accepted as proof of delivery. Demco Florist suggests that the sender takes the time to inform any such third party to expect the delivery prior to placing an order to ensure there is no delay in the recipient receiving the order.

Main Terms and Guarantee

Whilst we endeavor to only show items on the website that are in stock, goods are subject to availability. If the flowers that we have received are not up to our high standards, we reserve the right to substitute any product with an alternate product of a similar style and equivalent (or greater) value and quality.

If your order arrives damaged or you have a complaint on quality, please notify us by telephone or email within 2 days of the delivery date. If a complaint is made between 3 and 7 days following delivery you may be required to return the goods to us or send a photograph perhaps by email. This is to allow us to assess a complaint fully to improve our offering and service. Unfortunately a quality complaint cannot be investigated if made later than 7 days following date of delivery. Please note in the cases of roses, this is 5 days. Please contact us at any point if you require tips or additional information on flower care.

Reaching Us

If you need to contact us, call us on 441 234 7777 Monday - Saturday 8.45 AM - 5.00 PM.

Our target response for replying to your emails is 24 hours however, in practice, this is usually just a few hours but can be longer around the peak ordering periods such as Valentine's Day, Mother's Day, Easter and Christmas.

Cancellations and Returns Policy

1. If you wish to cancel your order:
    a. You can notify us by email to demco@northrock.bm before we have dispatched the goods for/to you:
    b. Please note: only cancellations given at least 24 hours before delivery date will be eligible for a refund. Orders placed or cancelled after hours, on Saturdays, Sundays or Bank Holidays will be treated as having been received on the following working day. To cancel orders, please call 441 234 7777.

Privacy Policy

Please click here to view our privacy policy.

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